San Francisco Chronicle/Associated Press/Joan Lowy, 4/2/12. "Report: AirTran did the best job for passengers."
|Top 15 in category: AirTran 1st, Hawaiian 2nd, JetBlue 3rd|
Regional carrier American Eagle was last among the nation's 15 largest airlines included in the annual report.
The rankings are based on data airlines supply the Department of Transportation regarding lost bags, delayed flights, and bumpings from full planes, and consumer complaints made to the department.
Overall, the report shows flying is getting better even through passengers grappling with fare increases, canceled routes and a seemingly endless parade of new fees may not feel that way, said Dean Headley, a business professor at Wichita State University who has co-written the annual report for 22 years." Read more.
Reference - AirTran, a subsidiary of Southwest Airlines.
Submitted by Jim Alex
Posted by Kathy Meeh